Protecting Your Belongings
Cool Box takes all precautions and steps during the moving and storage process to ensure the safety of your belongings. However, no matter how carefully your container is packed and moved, some things – such as weather and road conditions – are out of our control. We strongly recommend our customers obtain storage insurance to cover your belongings in case of these unforeseen circumstances.
Why do I need coverage?
Many people assume their homeowner’s insurance policy will cover their belongings during a move using portable storage. However, this is usually not the case.
Which types of losses or events are covered by Cool Box?
Cool Box Portable Storage makes every possible attempt to protect your belongings. Cool Box will not be responsible for items lost or damaged due to theft, vandalism, civil disturbances, fire, smoke, water, mold, mildew, rodents, hurricanes, rain, rising water, flooding, tornadoes, explosions, earthquakes, mice & rodents, wind damage, dust termites and other insects, acts of God, or other casualty occurring during loading, transport or storage. To ensure that your belongings are covered during your move we strongly recommend that you obtain storage insurance.
TenantOne Customer Storage Insurance
We recommend purchasing TenantOne insurance to protect your belongings. At the time of delivery, the driver can provide you with an application for insurance. You can also contact TenantOne by website at www.tenantone.com or by phone at 1-800-544-6464. Below you can download a pdf of their brochure.
Documenting and Reporting Damage
If your belongings are damaged while storing with Cool Box Portable Storage, please follow the below process to ensure documentation. Please email firstname.lastname@example.org directly. For documentation purposes, this department only corresponds by email this is to ensure that all communication is in writing and recorded. The department that handles damage reports should respond to your email within 48 hours. We advise that you photograph your personal property and create an itemized list for your insurance.
Please read this important disclosure.
This site contains general and descriptive information only. For actual terms and conditions, please refer to the Tenant Responsibility Storage Agreement Addendum and Mobile Storage Service Agreement.
Tenant Responsibility Service Agreement Addendum
Release of Liability: Cool Box Portable Storage (“Operator”) shall not be liable whatsoever to Occupant or Occupant’s Invitees, family,employees, agents or servants for any personal, injury or property damage or loss and the Occupant hereby releases Cool Box Portable Storage from loss of or damage to Occupant’s personal property from theft, vandalism, civil disturbances, fire, smoke, water, mold, mildew, rodents & hurricanes, rain, rising water, flooding, tornadoes, explosions, earthquakes, wind damage, dust termites and other insects, acts of God, or other casualty occurring during loading, transport or storage.
Occupant agrees to maintain or secure fire, extended coverage and comprehensive liability insurance covering the full Insurance value of all stored personal property in the Unit. Occupant has the right to be self-insured, but assumes full risk for damage to stored personal property.
COOL BOX PORTABLE STORAGE AND ITS LEASING AGENTS ARE NOT INSURANCE AGENTS. OCCUPANT MUST PURCHASE INSURANCE THROUGH YOUR PREFERED INSURANCE COMPANY OR BY OUR REFERRAL, MINICO, BY CALLING 1-800-544-6464 OR ONLINE AT WWW.TENANTONE.COM. INSURANCE CANNOT BE PURCHASED THROUGH COOL BOX PORTABLE STORAGE.
Your signature on this Rental Agreement Addendum is required as proof that storage insurance has been made available to you.